Robert Coffin

Celtic Cresting

I have owned and operated an embroidery shop for the past 10 years.

I met Alnoor when I was purchasing my first machine and he helped me through the process. Alnoor has been there for me over the years with maintenance, technical support, and all the purchases I have made over the years.
When ever I run into situations where a machine is in need of repair, Alnoor is only a phone call away. He is always very prompt in returning all calls and can quickly resolve my problem. As you all know, when your machines are not running, you're losing money.

I have taken part in a few Imprint shows in Toronto and when you mention Alnoor Remtullah’s name, everyone knows who your talking about. He is a very knowledgeable, respected, trustworthy and caring person and I am privileged to have met him.

Over the years we have developed a great relationship, and I do consider Alnoor a good friend.

Best of luck with your new Business venture.

Michelle Matthews

Splat Graphics Inc

I have had the pleasure of working with Alnoor and the services he offers since the purchase of my embroidery machines from Sew Canada 16 years ago.

He has always provided service that exceeds my expectations, and because of that I have been, and will remain, a loyal customer. I appreciate that he takes the time to show myself and my staff what has gone wrong with our machines as well as how to do some repairs ourselves. I am always grateful of how quickly he responds to messages and phone calls as well as how quickly he gets onsite to do any repairs required so that our downtime is minimal.

I was extremely pleased to learn that Alnoor is now a distributor for some product lines through his company Twiga Industries. I will of course be making any purchases I can through him.

He has my utmost respect and loyalty and anyone would be hard pressed to find someone who is as professional and dedicated as he is.

Becca Hicks

Phoenix Leathers

I'm am soooo impressed!!!! Alnoor came very highly recommended to me by some other local businesses who said they wouldn't recommend anyone else. He easily could have put me on a waiting list and have charged what drive time was involved. he called me almost immediately and diagnosed what was wrong through a short explanation and some pictures and guided me over the phone on how to fix it. If I ever have problems with my machine again I will be calling him immediately. :).

Thank you again for helping me so quickly and efficiently!

Diana Giorgi

Dimensional Embroidery

Over the past 18 years of dealing with Alnoor I have nothing but the highest respect and regards for his knowledge and workmanship in the Embroidery field. My first machine is still running like new due to Alnoor’s expertise in repairs and maintenance. Within minute of one of many SOS emails responds with step by step instructions to render the problem.

I have asked his advice on more than one occasion pertaining to different suppliers in the embroidery field. If ever I purchase a new machine it would be the TWIGA that Alnoor is handling.

Debbie Lemmons

Embroidery X-Pert

I have been a customer of Embroidery Technical Services....now TWIGA for over 10 years and have known Alnoor for a number of years prior. I have always found Alnoor Remtullah to be the best as far as his knowledge of the industry and his mechanical abilities. Machine problems are always looked after in a timely and thorough matter with the customer’s best interest always #1. He has been a huge help to me and his knowledge of everything "EMBROIDERY" is unsurpassable. Good luck with your new venture!

Tracey Cameron

Sewlutions

I first met Alnoor in 1999 from Twiga embroidery services while he was servicing a Tajima 4 head embroidery machine. I quickly made a good lifelong friend. When I made the transition to another embroidery company in 2004, I recommended Alnoor to my employer, stating that there would be no substitute for the genius that was Alnoor Remtullah. Alnoor has the ability to quickly and easily diagnose problems that have arisen in the Tajima embroidery machines that I have worked with. He has the adept ability to assess the embroidery machine problems so efficiently that you know you are in capable hands. Production time is of the essence when you are working in the commercial embroidery field. His talent for repairs and understanding your profitability and bottom line are always taken into consideration. Alnoor has been a valuable asset to me over the years, not only as a reliable and quality driven embroidery machine service technician, but also as a friend and mentor. So when I opened my own business he was one of the first people I called for advice on embroidery machines. I always feel that I get the honest truth from him, and I wish him all the best in his new business!

Linda Mason

Nova Trophy Embroidery

I have had the pleasure of knowing Alnoor from Twiga embroidery services Canada for over 12 years as our embroidery machine technician for our 6 Tajima embroidery machines. His knowledge of embroidery machines is incredible and his willingness to teach that knowledge to his customers makes it easy for us to keep our production flowing. When trouble arises he is just a phone call away. Alnoor from Twiga embroidery services has walked me through situations that I figured were absolutely hopeless but his patience and guidance has helped me succeed in repairing our embroidery machines numerous times thus saving the company both time and money. Again, his knowledge of embroidery machines is so great that even when doing a phone consultation it's like having him right beside me as I take each piece apart. He also knows just how far I can go so he never pushes me past my ability to work on the machines. Even though there are a few embroidery technicians in our area we always schedule Alnoor to do our major embroidery machine repairs and preventative embroidery machine maintenance. I would like to say that Alnoor is a wonderful mentor and friend who has helped me become a valuable employee due to the knowledge he has shared with me over the years.

Raquel Hanson

Pico Charlie Cole

I have been using the services of Alnoor Remtullah of ETS Embroidery Technical Services for over 4 years. My experience with Alnoor has been exceptional! He is the most reliable, trustworthy and knowledgeable person I know in the embroidery services industry. On so many occasions he has found it in his heart to squeeze me into his schedule for an emergency service call.His expertise and help has been invaluable.I don't know what I would do without him.

C.W. (Chuck) Anderson

Accu-Stitch Embroidery

Alnoor Remtullah is one of the finest embroidery technicians I have ever had the privilege of meeting. His honesty and integrity has made him one of the most sought after commodities in the textile and embroidery business. His experience and research has allowed him to find and distribute the ESP single head embroidery machine. Any embroidery machine that receives the Alnoor stamp of approval will perform to the high standard he describes or he will make it right. My twenty years of embroidery experience with Alnoor has already proven that fact. I have no hesitation in supporting Alnoor in his new embroidery business adventure.

Raj

Budget Embroidery

I am extremely happy with the services of Alnoor from Twiga embroidery machine services Canada. I was about to sell my new Tajima 8-head embroidery machine as it was not working to the standards I expected from Tajima embroidery machines. I called Alnoor on recommendation of a friend. He spent a day on the embroidery machine and now it really works like a new embroidery machine. As we are in Western Canada and he is in eastern Canada, he has helped me trouble shoot most of the problem over the phone thus avoiding a expensive service call.

Kathy Donovan

Accu Punch

I have had the pleasure of working with Alnoor from Twiga embroidery machine services since the purchase of our first multi head embroidery machine over 23 years ago. During that time he has proven himself to be an invaluable asset. His expertise, experience, and willingness to help in any situation could always be relied on. Twiga embroidery machine services provided amazing on site embroidery machine service as well as ongoing phone support whenever needed. His helpful attitude and patient training guided me through many stressful moments and contributed to a more productive work environment. I would not hesitate to recommend Alnoor from Twiga embroidery machine services in any capacity in the embroidery industry as I have never met anyone who is better equipped or more willing to provide excellent service and support to embroidery machines.

Pam Wenger

PDQ Image Identity Apparel

Any company in the embroidery business knows how important a dependable, honest and reliable embroidery service technician is to efficiently operate and compete in the embroidery industry. Alnoor has been assisting our embroidery company for 12 years. He is constantly proving his abilities with his efficiency in returning phone calls on a very timely basis, assisting with consultations over the phone to get us up and running immediately and getting to our shop within a very tight schedule if need be. His wide range of embroidery machine parts that he carries with him lets him repair our embroidery machines on his first visit. Very little down time is experienced.
Alnoor also brings with him up-to-date knowledge of current trends and techniques used in the actual embroidery process. He will offer his insight, if you would like, on an embroidery problem such as hooping and backers. On occasion he will bring with him a new product that he has found. His extensive exposure to many embroidery machines enables him to know current market values of embroidery machines, condition of individual embroidery machines and which embroidery machines have fewer service issues. This enables him to give you tangible advice when seeking to purchase addition embroidery machines.
Alnoor truly cares about each of his embroidery customers. His personality is warm and friendly and it is quite obvious he wants us to succeed. With him on board we have succeeded. Thank-you Alnoor for all you have done for us and we wish you prosperity in your new venture.

I could go on... and on...